Great discussion, and agee with your input and findings as well. Waiting in lines is part of everyday life. Some estimates state that Americans spend 37 billion hours per year waiting in lines.
Whether it is waiting in line at a grocery store to buy deli items (by taking a number) or checking out at the cash registers (finding the quickest line), waiting in line at the bank for a teller, or waiting at an amusement park to go on the newest ride, we spend a lot of time waiting. We wait in lines at the movies, campus dining rooms, the registrar's office for class registration, at the Division of Motor Vehicles.
Think about the lines you have waited in just during the past week. How long you wait in line depends on a number of factors. Your wait is a result of the number of people served before you, the number of servers working, and the amount of time it takes to serve each individual customer. Bad experiences i.e., long waits can lead to unhappy customers who may discontinue patronage of a business. Thanks Peer!
Discussion
I hate waiting. I want what I want when I want it. I think everybody does. Unfortunately, sometimes we have to wait for goods and services. On average Americans spend six months an average lifetime waiting in line. (How much time of average life is spent waiting? 2017) That is horrible.
Every business worth doing business is constantly striving to maintain a balance of on-demand service and cost of doing business. Customer Service is expensive. When you calculate the training, the services it gets costly quick. Not having a customer service system of some sort in place, can cost more. It can cost your business big. Queueing theory is the study of waiting lines or queues. (Render, Stair, Hanna, & Hale, 2017)
The cost of acquiring new customers is also very costly. Some say that it can cost 5 times to attract a new customer than it does to keep the old one. (Saleh, n.d.) Customers are easily distracted. If you don't keep them someone else will eventually come in the marketplace to fill the gap
The internet has made our tolerance for waiting minuscule. Why just today, I renewed a state license, ordered and received groceries, and arrange to have two tickets at will call for a community play this evening. And, I did not have to wait in line at all.