Globalization has shaped management in the 21st Century, in that there is higher complication in boundless environment. Advancement in information and communication technology has mobilized every activity around the world. Achieving higher competitiveness becomes the main goal of most organizations, both public and private. Management Excellence is a modern way that enables an organization to survive and achieve growth. Nowadays, Management Excellence has been recognized by many public organizations which have adopted this framework as their strategy-to-success guidance.

During the early 1999s the United States of America was the first country which started reforming bureaucracy, and became the leader of this global shift and the model for many countries including Thailand. Thai public organizations have been stimulated in modifying this management styles, and recognizing the significance of bureaucratic reformations of organizational structure, behavior and operational process for a changing global context.

In order to stimulate a quality development of the Thai governmental operations for public services, the Office of the Public Sector Development Commission (OPDC) has exercised to monitor and evaluate governmental offices. The practice is to ensure a reduced number of steps and time spent in the operation. Rewarding program has also been activated by the OPDC in order to appraise governmental offices with quality public service provision. This helps encourage staff and organizations to continue improving their services. Furthermore, this reformation contributes to increasing the capabilities of governmental servants as well as raising the public faith towards governmental bureaucracies.

In this regard, essential guidelines based on the Planning Strategies of Thai Public Sector Development (2003-2007) were established to be utilized in improving public service quality, reforming the process and operations of governmental offices for enhancing operational capacity and standards to meet the international level, on a good governance basis.

The prominent characteristics of the public administration and management quality criteria encompass the following three items: 1) goal- oriented; 2) flexible and adjustable for all governmental organizations’ missions; and 3) linking and corresponding to other items within the criteria. Implementing these criteria can lead to an integrated outcome, which will ultimately become beneficial as the communication tool of the organization, whereas it endorses flexibility innovation and decentralization or empowerment of organizations.

This study aimed to investigate the factors for total quality management modeling for a sub- district municipality, and to create a suitable total quality management model for the sub- district municipality. This research utilized the qualitative method by use of in-depth interviews. The respondents were the 30 leaders from the sub- district municipality offices. Seven factors were used in the measurement, which included 1) leadership; 2) training; 3) organizational structure; 4) communication; 5) incentives; 6) measurements and evaluation; and 7) teamwork. These factors were operationalized based on the seven items of organization management: 1) organizational leading; 2) strategic planning and actions; 3) customers and stakeholders management; 4) knowledge analysis and management; 5) human resource function; 6) process management; and 7) outcome assessment.

The demographic findings of this study reported that male respondents were the majority; they had an average age between 40- 49 years old, working experience between 6- 10 years. Based on the seven factors, the finding reported that good leaders should be decisive, determined, idealistic and goal- oriented.

Questions:

1. Critically examine the role of Globalization in shaping the management in Organizations in 21st Century.

2. What do you understand by Organizational Reforms?

3. Explain in details about the purpose of this study.

4. Critically elaborate the drawbacks in demographic findings of above study.   

5. Write the various Qualities of a Good Leader according to this study?

6. What methods are used to conduct this study?