Given multiple tools and techniques for analyzing and controlling the flow of supply chain activities- process mapping, process analysis, and customer relationship management (CRM)- recommend how to improve supply chain effectiveness whil increasing customer repsonse time and service levels.

Develop a process flowchart and detemine how effective the supply chain process is in achieving designed goals.

Detemine how to change a process to improve supply chain effectiveness and efficiency by revising and war designing a new replacement process

Explain how oprations and supply chain management fufills specific levels of organizational commitment to consumers.

Define the relational aspects of customer satisfaction, customer relationship management, and operations and supply chain strategies.