Garciarsquos garage desires to create some colorful charts, Ask an Expert

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Garcia’s Garage desires to create some colorful charts and graphs to illustrate how reliably its mechanics “get under the hood and fix the problem”. The historical average for the proportion of customers that return for the same repair within the 30-day warranty period is 0.10. Each month, Garcia tracks 100 customers to see whether they return for warranty repairs. The results are plotted as a proportion to report progress toward the goal. Determine the control limits for this chart. In March, 8 of the 100 customers in the sample group returned for warranty repairs. Is the repair process in control?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91639458

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