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From the readings this week, here is the top ten list of what businesses do:

Benchmarking

Strategic Planning

Mission and Vision Statements

Customer Relationship Management

Outsourcing

Balanced Scorecard

Change Management Programs

Core Competencies

Strategic Alliances

Customer Segmentation

We know that innovation is not listed, or is it? examine Drucker’s comments on discipline in innovation and explain why actually innovation is in nearly every single one.

Operation Management, Management Studies

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