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From the list below, what are the three best possible strategies for mitigating the unpleasant nature of having to wait?

Manage the reality of the actual wait time by staffing to meet capacity.

Manage the wait time by serving food and drinks.

Manage the perception of the wait by distracting the customer.

Make the wait invisible with virtual queues, such as providing a pager.

Manage the wait time by placing customers in a line so they can see what the expected wait time is.

2. Skills of teaching are those generic and specific competencies necessary:

a. to carry out appropriate planning

b. to improve the instructional capacity of the teacher

c. to provide a nurturing classroom environment

d. to design and carry out instruction

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M93126132

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