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For this post, please compose a brief summary about an actual customer service breakdown (do not use Comcast) that you experienced as a customer or as the service provider. Include both the good and bad parts of the interaction. How do you think the situation could/should have been handled to make the interaction a better experience? After a "failure" of customer service, what does a company have to do to "recover" you as a customer?

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Operation Management, Management Studies

Category:- Operation Management
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