For the Unit II Case Study please read the Opening Case Scenario: Proper Planning Prevents Problems, which is found on page 48 of your textbook. Then continue with the Closing Case Scenario: Outrageously Odd Outages, which starts on page 86. Once you have read and reviewed both case scenarios, address the following issues:

1. In the opening scenario, the group was practicing for a snow emergency. Other than power outages, what incident cards would you expect to see? For each of the incident cards you listed, what would be the proper response of the organization?

2. How often should an organization rehearse its contingency plans?

3. Who should coordinate rehearsal of the contingency plans? Why would that be the appropriate person?

4. What degree of cross training between the various roles in the plans is most effective? Identify the advantages and disadvantages of such a cross-training plan. What trade-offs do you think exist between extensive and minimal cross training?

5. Notice that Amanda Wilson was not at this rehearsal. Do you think it is important that the CIO, or even the CEO, participate in this kind of readiness exercise? Why, or why not?

6. How can you make progress in contingency planning in the face of resistance from upper management?

Your response should be a minimum of 700 word length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.