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problem 1: describe:

a) Main purpose of an office.

b) Essential differences between the office function and the clerical function.

problem 2:

a) Describe the purpose an invoice serves to an organization when:

•    buying goods
•    selling goods

b) For each situation, describe the significance of an invoice to the accounting system.

problem 3:

a) describe the main documents used for recording receipts and payments of cash.

b) Describe the main methods for making sure the security of a simple petty cash system.

problem 4: Your organization wishes to update the system for the control of wages and salaries. You have been asked by your supervisor to recommend the most suitable filing systems for recording:

a) Employee details

b) Payment of wages and salaries

problem 5: describe the main uses and benefits of the given software packages for any office in an organization:

a) Spreadsheets
b) Database
c) E-mail
d) Desktop publishing

problem 6: Describe the most suitable means of communication for the given circumstances:

a) Informing your customers that items ordered are out of stock.
b) Placing an urgent order with a supplier.
c) Response to a request from one of your suppliers for immediate payment of an outstanding debt.
d) An urgent reply to a customer complaint.

problem 7: Your Company is considering full computerization of the sales office and the office manager has asked you to consider the impact this would have on the operation of the office.

Reply to the office manager in a suitable format, describeing the effects that this proposal is likely to have on the organization.

problem 8: Draft a checklist on the main features of Health and Safety for inclusion in the staff handbook.

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