1. For communication at work, are listening skills significant? If so, give numerous reasons. How would you describe your listening abilities? Is listening the same as hearing? What is selective hearing?
2. What does 'professional demeanour' signify to you? describe how nonverbal communication is part of professional demeanour, and image you portray to others? Is message always consistent, between professional demeanour and nonverbal communication?
3. To prepare professional document, do you first develop draft of your work? What is draft? How do you move from one version of draft, to next? How do you know when you work is finished, and is no longer draft?
4. For business letter, prepare down some ways 'tone' can be misinterpreted? What can you do to evade this likelihood for miscommunication when writing letter?