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For any company that wants to deliver excellent customer service, having an excellent training program for its customer service employees is essential. This week write a one to two page paper describing the customer service training program for your selected company

1. Summarize the customer service training program for the selected company

2. Describes key aspects of the program and how customer service skills are developed

Be sure to have at least one reference with an in-text citation in APA format. Full points for this will require both. For help with APA open the RESOURCES page and click on the APA link.

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