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What is benchmarking all about, and why should a company do it?

Is it best to look only at your direct competitors for benchmarking statistics? Why or why not?

How would you go through the benchmarking process?

For a typical manufacturing company, what would be the key performance criteria that customers are most concerned about? Why?

Describe 1 of the following a total quality programs: Crosby, six sigma, or Juran.

Describe the implementation of any one statistical process control program (e.g., Deming).

Discuss moving toward reduction in non-value-added activities. Include exs.

describe the adoption of lean manufacturing techniques.

Business Management, Management Studies

  • Category:- Business Management
  • Reference No.:- M930726

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