For a high-volumelow-variety service business-to-consumer, Ask an Expert

Management Studies

For a high-volume/low-variety service (business-to-consumer) and for a low-volume/high- variety service (business-to-business or professional service) identify potential gaps between customer expectation and customer perception of service delivery. What strategies would you suggest these organizations utilize to close these gaps? I need to use three external references.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M957807

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