Focuses on the applicability of civil rights laws to property management. In particular, you will learn about the Civil Rights Laws of 1866, 1870, 1964 and 1968, including the 1988 Fair Housing Amendment Act, the Americans With Disabilities Act, and the Equal Credit Opportunity Act. This chapter also discusses the importance of employing ethics when making good business decisions and guides you in analyzing a situation from an ethical point of view.

1. A property manager has recommended a real estate attorney to many of her clients. When the attorney does personal business for the property manager, the attorney’s bills seem extremely low and sometimes the attorney even forgets to bill the property manager. Is there a problem?

2. You receive two applications for the same apartment. The agent taking the second application did not know of the first application so the prospective tenant was not told that an application had been received.