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Workplace conflict will happen. There is no way to get away from it.

Define what is a grievance. Discuss what is grievable and what is not. In addition to this looking at grievance handling in the workplace discuss: initial contact, preparation, investigation (techniques) and evaluation.

Threats to Identity are an important cause of conflict and are likely to result in face-saving that leads to dysfunctional conflict. What are some of the strategies we can avoid to making face threats?

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