Find books, solutions, tuto bizarre licensing ltd( BLL) is an authorized manufacturer of products based on famous Japanese anime characters The Seattle based company produces collectibles, toys and other novelty items in its factor outside Kaohsiung, Taiwan. The majority of sales are made to small retailers in the United States and Latin America. Interest in BLL products has grown thanks to some timely product placements on popular televisions shows. Shelly Coopers, the company’s CEO, just received a call from Mega-Mart about carrying the BLL product line for the upcoming holiday season. The call went very well until the Mega-Mark executive asked ab out BLLs supply chain technology platform and order fulfillment system. Shelly had little idea what the person was talking about and provided a somewhat ambiguous response. The truth of the matter is the BLL has no formal SCIS. The company is small and everything has been managed manually. From forecasting and inventory control to order fulfillment and customer invoicing, everything has been done by hand on preprinted forms with this information later entered into excel spreadsheets The mega-marts executive sense the lack of technological sophistication and closed the call by saying: “We really want to carry your product this year but we do have specific standards for digital transfers of orders, point of sale data and invoices. If you can’t effectively interact with our supply chain information system, then we won’t be able to do business with Bazinga. Q: Assuming Bazinga wants the business, what questions about IT and current operations should top management ask? rs and more...