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Find an agency that uses mediation or other conflict resolution processes either internally (employee disputes) or externally (client advocacy). This may be within a social service agency, court system, or corporation. Discussion the following topics:

a. Mediator neutrality/impartiality.
b. Confidentiality.
c. Mediator bias.
d. Limitations of the mediator.
e. Scope of power.
f. Conflict of interest.

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