Externship Journal Discussion Questions:

In Chapter 13, we discussed strategies for influencing others to provide great customer service. Using the terms and concepts from Chapter 13, describe how your current employer " fast food restaurant manager " is setting a vision for providing customer service. Answer the following questions about your current employer: any example

Compare your employer against the descriptions of key management challenges described in this chapter. For example, what is your company "fast food restaurant" culture, the training provided to employees, and opportunities for employees to maximize their talents? Write a paragraph comparing your employer to the challenges listed in Chapter 13.

What is your current company's vision statement any example " fast food restaurant"? If you could write the vision statement for your company, what would it be? To what extent does the company seem true to this statement? What contradictions does the company exhibit? Describe your reasoning.