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Case Study 5-2: The Interfering Administrative Assistant Decision-Making Scenario 1. Relying on the concepts presented in chapters 10 and 11, identify the theories and concepts of leadership and teamwork present (or not present) in this case. 2. What key mistake is Christine Moreno making? 3. Why would Bernice Billings take it upon herself to communicate directly with supervisors and employees to solve plant problems? Is this procedure to be admired, or condemned? 4. Why did various plant personnel comply with Billing's requests and orders, even though they were not sure that these requests had come from Moreno? 5. Can informal authority be just as powerful as direct line of authority? Explain your response. 6. What should the supervisors do? What alternatives do they have? 7. You are Christine Moreno. The supervisors come to you with a list of their concerns. What should you do now? Why?

Operation Management, Management Studies

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