Q. 1. Illustrate what barriers to communication were evident at Voyant? Illustrate what other communication barriers likely existed? Explain.
1. Illustrate what barriers to communication were evident at Voyant? Illustrate what other communication barriers likely existed? Explain.
2. Illustrate what suggestions presented in the chapter might Voyant s employees have used to overcome communication barriers?
3. Explain why were the structural changes important to the success of the communication changes?
4. Explain why do you think Ernstrom believes that the industry s customers are happier than ever before? Illustrate what role do you think communication plays?