1) CARTER CLEANING COMPANY GOING ABROAD.

a. Assuming they began by opening just one or two stores in Mexico, what do you see as the main HR related challenges he and Jennifer would have to address?

b. How would you go about choosing a manager for a new Mexico store if you were Jack or Jennifer? For instance, would you hire someone locally or send someone from one of your existing stores? Why?

c. The cost of living in Mexico is substantially below that of where Carter is now located: How would you go about developing a pay plan for your new manager if you decided to send an expatriate to Mexico?

d. Present a detailed explanation of the factors you would look for in your candidate for expatriate manager to run the store in Mexico.

2) CARTER CLEANING COMPANY

a. Do you think it is important for Carter Cleaning Company to have a formal grievance process? Why or why not??

b. Based on what you know about the Carter Cleaning Company outline the steps in what you think would be the ideal grievance process for this company.

c. In addition to the grievance process, can you think of anything else that Carter Cleaning Company might do to make sure that grievance and grips like this one get expressed and also get heard by top management?