1. describe the role and significane of listening skills in cross-cultural communication. Describe how these skills be learned or enhanced?

2. Let the following statement: "Each culture has its own rules of etiquette. In diverse society like America, also in a globalized world, it is hard to establish principles of communication etiquette which would apply in most business situations." What do you believe of this view? Have you ever been misunderstood because of cultural differences? Are there any principles of etiquette which might be taken as universal? Provide reasons and exs to support answer.