Q. Explain the perceptual process model of communication and the process, personal, physical and semantic barriers to effective communication.
Contrast the communication styles of assertiveness, aggressiveness and non-assertiveness and discuss the primary sources of nonverbal communication.
Review the Five Dominate Listening Styles and 10 Keys to Effective Listening.
Explain the information technology of Internet/Intranet/extranet, email, handheld devices, blogs, videoconferencing, group support systems and the related use of teleporting.