problem 1)

(a) describe the concept of "integrated marketing communications”

(b) You are the newly recruited Marketing Communications Manager of a hotel, and you have to present to your staff members your new communication plan. How would you go about into describing to them the steps in developing effective communication at the hotel?

(c) describe the four categories of strategies used to match service delivery with promises, provide a appropriate diagram

problem 2)

(a) State the term National Tourist Organizations (NTO), and relate which organization operates similarly in Mauritian context. Provide suitable exs of activities they perform

(b) Describe and describe with the use of an ex the steps involved in conducting an Environmental Impact Assessment (EIA) for planning a new development in a destination.

problem 3)

(a) State the term “product” and describe the 3 different product levels.

(b) Describe the advantages that can be gained from brand names and brand equity.

problem 4)

(a) describe the elements of the nature of hospitality sales (15 marks)

(b) With the use of an ex discuss the steps involved in selecting sales strategies

problem 5)

(a) Distinguish between the term e-commerce, e- business and e-marketing

(b) Discuss the benefits that:

i. buyers get from the use of e-commerce/e-marketing/e-business

ii. sellers get from the use of e-commerce/e-marketing/e-business