Explain how social media review sites such as yelp and trip, Ask an Expert

Management Studies

Explain how social media review sites, such as Yelp and Trip Advisor, aid and hinder the hotel and tourism industries’ ability to offer exceptional service. For example, if a national chain received poor reviews (2 out of 5 ratings), discuss the impact this could have on your decision to visit the establishment.

Take a position on the following: Managers should offer dissatisfied customers who report on social media review sites an incentive to return.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91703257

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