Q. The tactical side of operations management is concerned with the day-to-day decisions that support organisational objectives. The operations manager is at the core of those decisions, also he or she must utilise various tools also techniques (namely, TQM, JIT, ERP, also others) that will be used as support mechanisms. Explain how much of a leading edge do you think that organisations utilizing these tools also techniques in an integrated manner might gain from the point of view of corporate performance?