1.explain how a manager can be a positive role model for staff within a business. detail the qualities a manager should possess.

2.what information do you require to set your own personal goals ina work environment? explain the 'smart' goal setting method in your response.

3.in developing a performance plan for your own work output what factors should be taken into consideration?outline how you could address each of these points when setting personal work goals.

4.'an important skill that a business manager must possess is to be able to multi-task and prioritise effectively to ensure all goals can be achieved' explain the above statement and how it relates to the overall performance of a business highlighting team/organisational goals and objectives.

5.what types of methods and technology are available to improve your ability to effectively manage your work priorities and achieve personal, team and organisation's goals and objectives.