When dealing with subordinates, why is it important that managers understand the perceptual process? Identify three factors that influence the perceptual process. Select three perceptual distortions, explain the importance of each, and advise managers how to overcome them.

Explain Herzberg's motivation theory and discuss how a manager, using his/her knowledge of this theory, might approach resolving a situation in which an employee is obviously dissatisfied. Address both resolving the dissatisfaction and improving motivation. In your answer, identify at least four satisfiers and four dissatisfiers