Explain Customer Service Management
In terms of adjustments, refunds, and returns, does one retail format have a sustainable advantage relative to other retail formats?
define the retail formats being compared (that is, Click & Ship, Wholesale, Bricks & Mortar, Clicks & Bricks, Click, Pick & Take, Click & Take), relative to the other formats, explain if one retail format has a sustainable advantage with regard to adjustments, refunds, and returns relative to other retail formats, and defend your choice.