Exercise a - Employee Learning Preferences

As a healthcare manager, one of your responsibilities is to provide for the education and development of your employees. In order to identify the preferred education delivery methods of your employees to more effectively plan potential learning initiatives, you decide to conduct a survey to prioritize your approaches.

Locate the results of your survey in the Excel spreadsheet labeled Data for Exercise 1.2a found in the Week 1 Assignments folder. Provide a brief description of the survey, including the purpose, how it may be hypothetically implemented, and what does it measure. Identify the type of variable this data represents (categorical or quantitative) and create the appropriate graph based on the type of data represented to display this data. In looking at the graph you created, how would you prioritize the delivery methods when developing your education plan?

Exercise b - Patient Satisfaction Scores

You are the Director of an Ambulatory Care Service Line in a busy metropolitan hospital. You are also responsible for the operation of three Community-Based Outpatient Clinics strategically located in various parts of the city to improve access to care. The hospital currently collects survey data to measure patient satisfaction scores every 6 months utilizing a third party research firm. Nearly all aspects of the patient's visit are evaluated, from office and nursing staff to physicians and wait times. The survey is comprised of the following questions:

1. How would you rate the friendliness and helpfulness of the staff?

2. How would you rate the comfort of the waiting area?

3. How would you rate how long you had to wait in the waiting area?

4. How would you rate how long you had to wait in the exam room?

5. How would you rate the personal manner (courtesy, respect, sensitivity, friendliness) of the doctor?

6. How would you rate the skills (thoroughness, carefulness, competence) of the doctor?

7. What is the likelihood of you recommending the doctor to your friends or family?

8. How would you rate getting an appointment as soon as you wanted?

9. When you call the office, how would you rate getting the help or advice you need?

10. Considering all aspects of the office, would you say that you are completely satisfied, very satisfied, somewhat satisfied, somewhat dissatisfied, or very dissatisfied?

Attachment:- Assignment.rar