Ethically, what was done wrong and what should have been done, for the following scenario?

Carl is uncomfortable around gay men. Bert, his client, is gay and has just broken up with his lover. Bert, who is 42 years old, had been in a long-term relationship and is devastated and in tears in Carl's office. Because Bert has suffered from severe depression in the past, Carl attempts to have him evaluated by the therapist this afternoon. In the meantime, Bert is still weeping and now threatening to take his life. Carl is particularly uncomfortable with this man's tears and believes this is drama. Carl says, "Oh, c'mon now. Let's get a grip. You can't sit in here all afternoon carrying on. Here, take some tissue and go out in the waiting room until Dr. Paul can see you."