1. Emotional intelligence is a conglomeration of:
social skills
personality traits
dissonance factors
acuity factors
both A and B are correct

2. _________ are/is where associates earn bonuses based on company profits.
Gain-sharing
Profit-sharing
Merit-sharing
Optimal incentives
Savings incentives

3. Companies use expatriates for international assignments to:
fill skill gaps in foreign units
launch new units
facilitate technology transfer to another country
help build management expertise in a foreign unit
all of the above are correct

4. Trust between _______ is critical in high involvement organizations.
associates
managers and associates
managers
associates and senior management
middle level and senior management