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Q. Telephone arrival data presented are for 10:00 A.M to 11:00 AM. Time period; elucidate however, arrival rate of incoming calls is expected to change from hour to hour. Elucidate how you waiting line analysis could be used to develop a ticket agent staffing plan which would enable company to provide different levels of staffing for ticket reservation system at different times during day. Indicate information which you would need to develop this staffing plan.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M9312029

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