Q. "tactical side of operations management is concerned with day-to-day decisions which support organisational objectives. Operations manager is at core of those decisions, also he or she must utilise various tools also techniques (namely, TQM, JIT, ERP, also others) which will be used as support mechanisms. Elucidate how much of a leading edge do you think which organisations using these tools also techniques in an integrated manner might gain from point of view of corporate performance?