a) State and in brief describe the main four objectives of communication.
b) describe the phases used in the planning of message.
a) Comment on WHY it is significant to have good listening skills.
b) Choose and elucidate any five aids to good listening.
problem 3: Body Language can convey both positive and negative messages. By using your knowledge of body language and business illustrations describe this statement.
a) Define the term agenda in the context of a formal business meeting and draw up a formal meeting agenda.
b) Comment on the role of secretary in respect of a formal meeting.
problem 5: prepare short notes on the drafting of a business report under the given headings:
b) Body of the report
c) Conclusions and recommendations
problem 6: You have been offered an interview for a job. Describe how you might prepare before the interview to give you the best chance of success.
problem 7: Electronic mail (email) is used global as a form of business communication. Comment on both the benefits and the problems of using email as a tool for the business communication.
problem 8: Use an illustration to describe the business uses of the given visual presentation aids:
a) Simple bar chart
b) Pie chart
c) Line graph
d) Pictorial chart