1. (TCO 2) Edwin Ghisselli's six traits for effective leadership include all but which of the following: (Points : 3)
Need for achievement
Intelligence
Decisiveness
Self-confidence
Social status

2. (TCO 2) Todd McFarlane's leadership success could be traced to: (Points : 3)
Business location and financial management
Willingness to take a risk and focus on what he could control
Start up capital and delegation skills

3. (TCO 3) A leader's use of _____ and _____ is effective only for a short period of time. (Points : 3)
Psychological size and overbearance
Experience and skill
Patience and understanding
Knowledge and ability
None of the above

4. (TCO 3) A _____ report identifies signs of the need for employee participation including ____, ____, ____. (Points : 3)
Rand Corporation; turnover, grievances, and strikes
Harvard; waste, absenteeism, and lack of interest
BNA; communication breakdown, lack of teamwork, and high cost
Brookings Institution; lack of trust, low pride, and poor quality
MIT; lack of loyalty, inefficiency, and poor service

5. (TCO 5) _____ created the 14 Steps to Quality. (Points : 3)
W. Edwards Deming
Robert Frost
Donald Dewar
Peter Drucker

6. (TCO 3) Good ways to be a servant leader include: (Points : 3)
Get out of the executive suite and onto the floor
Get out of the headquarters and into the field
Get out of the ivory tower and into the real world
All of the above
None of the above

7. (TCO 3) Religious ethics are based on a _____ understanding of the world. (Points : 3)
Secular
Theistic
Scientific
Phenomenological
Empirical

8. (TCO 5) An employee concerned primarily with the seniority system, insurance plan, and retirement policy is motivated by: (Points : 3)
Physical needs
Social esteem needs
Affiliation needs
Security needs

9. (TCO 5) Survival needs that motivate behavior include all of the following except: (Points : 3)
Sleep
Exercise
Shelter
Respect
Food

10. (TCO 5) A company that promotes communication, employee relations, and the open-door policy would interest an applicant at the: (Points : 3)
Third motivation level
Fifth motivation level
Fourth motivation level
None of these levels

11. (TCO 3) In the years since World War II, the American workplace has become more: (Points : 3)
Isolated
Hierarchical
Exclusive
Participative
Paternal
O 2) Almost always listed as important for leadership success is/are ____. (Points : 3)
Basic intelligence
Clear and strong values
High level of personal energy
All of the above
Training

2. (TCO 2) Qualities belonging potentially to everyone, but possessed more fully by leaders, include all of the following except ____. (Points : 3)
Vision and enthusiasm
Stability and concern for others
Self-confidence and persistence
Vitality and integrity
Hearing and size

3. (TCO 2) Concern for others requires _____ and ____, and the result is ____, which is the foundation of ____. (Points : 3)
Experience and fortitude; learning; survival
Patience and listening; trust; loyalty
Discussion and contemplation; education; expression
Time and place; emotion; community
None of the above

4. (TCO 2) Even if the spirit is willing, _____ and _____ are needed to fulfill the tasks of leadership. The leader needs ____. (Points : 3)
Strength and stamina; vitality
Money and machines; planning
Manpower and methods; organization
Order and materials; control
None of the above

5. (TCO 2) Characteristics of followers that influence the leadership process are _____ and ____. (Points : 3)
Race and gender
Respect for authority and interpersonal trust
Past mistakes and future plans
Abstract reasoning and concrete experience
None of the above

6. (TCO 2) The concept of _____ is relevant to leadership development because leadership effectiveness is in direct proportion to _____ and ____, which come from within the person. (Points : 3)
Multiple intelligence; commitment and passion
Hand grip; size and strength
Interpersonal attraction; identification and need
Political alliance; confidence and pride
None of the above

7. (TCO 2) Over time, the shift in emphasis for business success has been from _____ to ____. (Points : 3)
Communities to systems
Command and control to relationship management
Innovation to hierarchy
Team building to skill building
None of the above

8. (TCO 2) Successful leaders today must master challenges such as _____ and ____, as well as traditional duties such as _____ and ____. (Points : 3)
Purchasing and inventory control; staffing and accounting
Advertising and sales; engineering and production
Office politics and re-engineering; work design and wage administration
Giving orders and quality control; public speaking and report writing
Developing people and doing the right things; organizing work and implementing plans

9. (TCO 2) Qualities of transformational leaders include: (Points : 3)
Determination, diligence, and attention to detail
Perception, persistence, and practical-mindedness
Bravery, strength, and technical expertise
Consideration, compassion, and reliability
Optimism, charm, and intelligence

10. (TCO 2) An important factor in determining leadership effectiveness is _____ based on preferred styles of leading and following. (Points : 3)
The number used
Income and geography
Size and distance
Leader-follower compatibility
All of the above

11. (TCO 5) The leadership philosophy behind quality improvement efforts is both ____, based on ____, and ____, concerned with ____. (Points : 3)
Technical; information systems; and strategic; business ethics
Hard; scientific management, and soft; human side of work
Masculine; support; feminine; power
Current; empirical data; historic; social influence
None of the above