Each week's assignment in this class will lead up to the Research Project in Week Six.
Before you work on Week One's assignment, preview the Research Project in Week Six so you understand the final outcome of this project.
Also read this week's lecture. If you are having a difficult time choosing your topic, please contact your instructor for assistance before the assignment is due.
In a one-to two-page paper (not including the title and reference pages), provide
Background information about your Research Project (i.e., why have you decided to do this research?).
The management dilemma. (i.e., what is the problem you are trying to solve with this research?)
The research question and a hypothesis.
A brief summary of previously conducted scholarly research on similar topics that you can find through the Ashford University Library.
Your paper must be formatted according to APA style as outlined in the Ashford Writing Center. It must include citations and references for the text and at least two scholarly sources from the Ashford University Library that you used as background research.
Carefully review the Grading Rubric (Links to an external site.)Links to an external site. for the criteria that will be used to evaluate your assignment.
TOPIC IS -- SERVICE QUALITY IMPROVEMENT
Research Question: How can you improve the quality and service of goods and services provided to consumers?
Hypothesis: By creating processes and procedures it will allow for better over management of the company's ability to produce or service the customer.
The article goes on to discuss the traits of ISO 9000:2000 which is a quality management system that list what a company should do to improve upon there overall services.
I have quite a bit of experience dealing with ISO 9000 because my company has been certified for about 5 years now. The article uses this method to prove how it can be incorporated into a company's business model to help improve the quality of their products.
Not only does it help you improve your goods and services but it can also serve as a training tool to help improve employee performance. There is a section of ISO 9000 that requires all employees be trained properly and that it be signed off on a recorded document so that the auditor can see the proof.
I really liked this article because it speaks about issues that I already know about and that I have seen work. For example, we have a process titled "corrective action" and this compares to the articles "Identification of deviations and their fixing" process.
This is used when there is a customer complaint or a different problem that is big enough to require a solution. This is how processes get altered to better service the customer and make the processes run smoother.