Each day a fedex competitor processes approximately 85000, Ask an Expert

Management Studies

Each day, a FedEx competitor processes approximately 85,000 shipments. Suppose that they use the same Service Quality Index as FedEx and identified the following numbers of errors during a five-day week (see the “FedEx: Measuring Service Performance” box): These values are hypothetical and do not reflect any real company’s actual performance.

Complaints reopened: 125

Damaged packages: 18

International: 102

Invoice adjustments: 282

Late pickup stops: 209

Lost packages: 2

Missed proof of delivery: 26

Right date late: 751

Traces: 115

Wrong day late: 15

Compute the Service Quality Indicator by finding the weighted sum of errors as a percentage of total shipments. How might such an index be used in other organizations, such as a hotel or automobile service facility?

View complete question

Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91629325

Have any Question?Write your Review or question?

Related Questions in Operation Management

1 take an existing productbrand and critically evaluate the

1. Take an existing product/brand and critically evaluate the marketing strategy (including the current advertisement) for that product/brand using the tools and concepts learnt in the course. Develop a better marketing ...

The national labor relations act of the wagner act of 1935

The National Labor Relations Act of the Wagner Act of 1935. guarantees to non-supervisory employees the right to self-organize, choose their own representatives, and bargain collectively or to choose not to do these thin ...

1 why are peoples ethical characters so important to

1. Why are people's ethical characters so important to business and society? 2. There are some factors that customers expect such as reliability, credibility, security, communication, responsiveness, courtesy, and compet ...

Create or choose any business organization of your choice

Create or choose any business organization of your choice and describe the organization according to the below: 1. To create a new company or find a suitable company, to be located in the Kingdom of Saudi Arabia, which i ...

Gnc is a retailer that sells vitaherb a popular vitamin

GNC is a retailer that sells Vitaherb, a popular vitamin diet supplement. Demand for Vitaherb is 10,000 bottles per month. The manufacturer currently charges $5 for each bottle, and GNC incurs an annual holding cost of 1 ...

Prior to the advent of the total quality management concept

Prior to the advent of the total quality management concept, what was senior management's typical approach toward quality? In your discussion, provide an example showing management's typical approach toward quality. What ...

Required text book c langley c john langley robert a

REQUIRED TEXT BOOK : C. Langley; C. John Langley; Robert A. Novack; Brian Gibson; John J. Coyle (2016) Supply Chain Management (12th Edition). Publisher: Cengage South-Western Chapter 6: Producing Goods and Services Chap ...

Assignmentresearch and summarize senior managements role in

Assignment Research and summarize senior management's role in successful quality improvement programs. Be sure to use real, researched examples to demonstrate your points. The Baldrige Award site list of recipients could ...

1 presentation of facts theories results events and

1. Presentation of facts, theories, results, events and professional opinions associated with the subtopic. Subtopic: Emotional management theory A. Mini literature review on each subtopic, including more involved or com ...

-which structureapproach can suffer from communication

-Which structure/approach can suffer from communication barriers and conflict between departments, difficulty in coordinating products and services, and a focus on departmental rather than organizational goals? -Control ...

4,153,160 Questions Asked
13,132 Experts
2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Recent Questions

Ask Operation Management Expert