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Management Studies

During the morning hours at a catalog sales department, telephone calls come in at the rate (Poisson) of 34 per hour. Calls that cannot be answered immediately are put on hold. The system can handle 9 callers on hold. If additional calls come in, they receive a busy signal. The 3 customer service representatives who answer the calls spend an average of 4 minutes with a customer What is the probability that a caller will get a busy signal? (Hint: Solve for log K or ln K using trial and error.) (Do not round intermediate calculations. Round your answer to 5 decimal places.)

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M91883830

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