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During the measure phase of a Six Sigma project a building society collected data on the me taken (measured as working days rounded to the nearest day) to process mortgage loan applications. The data are stored in the supplied worksheet Loans l.MTW. Display and summarize the data and comment on the shape of the distribution. Use a stem-and- leaf display to determine the number of times which exceeded the industry standard of 14 working days.

Operation Management, Management Studies

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