Drawing on all of these concepts, outline the major business processes in the industry that you studied and the sort of MIS infrastructure needed to support those processes. Pay particular attention to SCM, ERP, and CRM. Identify one or more business processes which could be improved using information technology and explain how this innovation might give a firm a competitive advantage in the industry. Indicate whether this new technology would be a sustaining technology or a disruptive technology and briefly explain your answer.