Document for Analysis: Copier Request Refusal

Your Task. Analyze the following letter. List its weaknesses. If your instructor directs, revise it using the suggestions you learned in this chapter. Add any needed information.

Current date

Mr. Tyler Venable

Great Atlantic Financial Services 105 Washington Avenue

Glassboro, NJ 08071 Dear Mr. Venable:

We find it impossible to convert the payments you have been mak- ing on your Sharp CopyCenter C20 to the purchase of a new copier. This request has been forwarded to me, and I see that you have been making regular payments for the past 11 months.

Some time ago we instituted a company policy prohibiting such conversion of leasing monies. Perhaps you have noticed that we offer extremely low leasing and purchase prices. Obviously, these low prices would never be possible if we agreed to many proposals such as yours. Because we are striving to stay in business, we must deny your request asking us to convert all 11 months of rental payments toward the pur- chase of our popular new equipment.

It is our understanding, Mr. Venable, that you have been using the Sharp CopyCenter C20 color copier for 11 months, and you claim that it has been reliable and versatile. We would like to tell you about another Sharp model-one that is perhaps closer to your limited budget.