Ace Printing Company realized that they were losing customers and orders due to various delays and errors. In order to get to the root cause of the problem, they decided to track problems that might be contributing to customer dissatisfaction. The list of the problems found in the table below, shows their frequencies of occurrence over a six-month period. What technique might you use to graphically show the causes of customer dissatisfaction?
Ace Printing Company
Error/Delay Cause Frequency
Customer change delays 35
Lack of press time 205
Design department delays 70
Paper not in stock 80
Lack of proper order information 39
Lost order 26
Press setup delays 245
Total Defects 700