Discussion
Scorecard Presentation Now that you have had an opportunity to analyze the balanced scorecard, consider how it would apply to an organization of your choice. For your initial post to this discussion, select a health care organization that has readily available data for the four categories from the Kaplan and Norton's 1996 model. Those categories are:
• Financial performance measures.
• Internal business processes.
• Learning and growth.
• Customer satisfaction.
You may wish to select your employer; however, please do not disclose proprietary data without prior written consent from your employer. You may wish to review Web sites of large, global organizations to research case study articles on best practices for suitable organizations. Develop a PowerPoint presentation with 10-12 slides that describes how you would apply a balanced scorecard to your selected organization. In your PowerPoint presentation, include:
• A brief description of the organization you selected.
• Your balanced scorecard analysis of the organization, including how vision and strategy connect to the four balanced scorecard elements.
• Four recommendations for the organization.
• Include at least one APA-formatted in-text citation and accompanying, congruent APA-formatted reference.
Note: You will use the PowerPoint presentation created for this discussion as part of the Unit 8 assignment. Additionally, you will use the balanced scorecard you develop for this discussion in the assignments in Units 8 and 9. Review the instructions and scoring guides for those assignments for more information about what your balanced scorecard should contain.
Response Guidelines Respond to the posts of at least two other learners. If possible, respond to the post of a learner to whom no other learners have yet responded, so all learners receive feedback. In your response, critique the learner's PowerPoint presentation. What is done well? What could be improved and how? Provide feedback that the learner can use to improve his or her PowerPoint presentation.