Discussion

Patient Billing & Collections, Posting Secondary Insurance Payments and Electronic Remittance

Question A

• Describe various methods for effectively discussing financial matters with patients.

• Describe techniques for proper collections when using the telephone to contact patients about delinquent accounts. List some "illegal" aspects of medical collections.

• List the steps involved in posting payments from secondary insurance companies.

• List the steps involved in posting payments from electronic Remittance Advices.