Discussion

1. Many students of healthcare administration are interested in managing a specific clinical support service (CSS) of a hospital or clinic. Pharmacy, diagnostic imaging, medical laboratory, respiratory therapy, and physical therapy are a few examples. Assume that you are the newly appointed manager for a clinical support service (select any one of most interest to yourself). What types of quality improvement initiatives might you launch for your service? What would you measure, and who would be involved in the measurements?

2. Clinical support services are diverse in any modern healthcare facility, but they all share some common elements from a management perspective. Select any one of the CSS departments of interest to yourself, and provide examples of performance measures that you would use in managing the service. Be sure to address all seven dimensions of performance for your department.

Both questions must be answered with 200 words or better. Please cite all sources.

Textbook is: Griffith, J. R., & White, K. R. (2010). The well-managed healthcare organization (7th ed.). Chicago, IL: Health Administration Press and the Association of University Programs in Health Administration.