Discussion: Using Balance Scorecard to Measure Project Effectiveness

You are a project manager for a large electronics retailer (e.g., Best Buy) who will be implementing a new time keeping system to track hourly and salary employees' time and attendance.

You have been asked to develop a balance scorecard that can be used to manage the effectiveness of this project.

Select an area (e.g., financial, customer, business, and learning) that you will focus on from a balance scorecard viewpoint and explain how you will measure the effectiveness of the project.