(Answered) Discussion the value chain conceptplease respond to the

Management Studies

Discussion: "The Value Chain Concept"

Please respond to the following:

• Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on).

• Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated.

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