Discussion Question:

The professional logistics manager must develop a knowledge base that is integrated with other disciplines. Quality and Total Quality Management must be embraced by everyone in the company. Quality is planned early in the product development model. Based on what you read in the module, please critique a product that you manage or have purchased and describe how the company dealt with the prevention costs, appraisal costs, internal failure costs, and external failure costs. Please remember the costs of doing business.

For an example, you purchased a little red wagon for your child. At 11:30 pm on December 24th, you are ready to assemble the little red wagon. You found an inspector stamp #11 in the box. As you assemble the red wagon, you find one of the wheels is missing. The package was not opened or damaged. This company failed in the costs of appraisal (QC inspection) and external failure cost.