Discussion Question

1. Do you think technology for social business will even-tually enable top managers to do their jobs with little face-to-face communication? Discuss.

2. What types of information technology do you as a student use on a regular basis? How might your life be different if this technology were not available to you?

3. How might a hospital administrator trying to imple-ment cross-functional teams use social network anal-ysis to improve communication and collaboration among nurses, doctors, technicians, and other staff?

4. Discuss some ways a large insurance company such as Allstate, Progressive, or State Farm might use social media tools such as microblogs or social networking. Do you think these tools are more applicable to a ser-vice company than to a manufacturing organization? Discuss.

5. Describe how the four balanced scorecard components discussed in the chapter might be used for feedback control within organizations.